Custom Website, SEO and Branding Services: All sales are final after 24 hours. If within the first 24 hours you decide to cancel your order, please contact us here and include your order number. We do our best and understand that there are circumstances that are unforeseen and may need special arrangements. We will do our best to ensure all parties are satisifed if such might arise.
Original Art: All original art sales are final. Cancellations, exchanges and refunds are not available.
Art Prints: Exchange & Return Policy: All Art Print sales are final. We are not able to offer refunds or returns as all prints are “made to order”. We do allow exchanges only within 7 calendar days from the date of delivery for prints in undamaged condition. You may exchange a print for another print of equal or greater value. Buyer is responsible for all shipping charges associated with an exchange, paying any difference in price, and will be charged a 5% restocking fee based on the price of the original print(s) being exchanged.
Digital Products: Due to the nature of the product, there are no refunds on digital products, but please contact me if you’re not satisfied and we’ll work to create a happy resolution.
Frames and framed artwork are currently only available in Canada, US and Mexico and parts of Europe and Australia.
Cancellation & Exchange Policy: All frames and framed artwork are final sale. Refunds, returns and exchanges are unavailable as all frames are made to order. Framed artwork orders can only be cancelled if we have not yet submitted your frame order and/or artwork to our framer for fulfillment. Framed artwork orders are sometimes sent to our framers immediately so there is no guarantee you will be able to cancel or make changes to your frame(s) and/or artwork(s) order once you place your order. Due to the costs associated with every order, regardless if it has been fulfilled, you will be charged a 5% cancellation fee based on the total cost of your framed artwork order.
Return Policy: We are unable to accept any returns for frames. All frames and framed print sales are final sale.
Lost, Damaged, or Stolen Policy: Any damaged, lost, or stolen frames and/or framed artwork must be reported within 14 days of delivery. When reporting damage you must share your order number, photos of the damage, and photos of the exterior and interior view of the packaging that the artwork/frame arrived in. Damaged, lost, or stolen frames and/or framed artwork will be replaced. No refunds will be given.
Damaged Frame Disposal Policy: In the instance that a replacement frame is issued, our framer requires that damaged frames be disposed of by the recipient and to provide photographic evidence of doing so.
Cancellations
If you change your mind, please contact me within 24 hours of your order to cancel your item for a full refund. For custom orders, services and commissions, I do not accept cancellations or refunds 24 hours after purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.